Why is it so hard for people to give some basic simple service? Today I thought I should go for a walk and have a look around the town where I was staying, dropped into a few places and obviously was interrupting everyone with their conversations, rearranging or phone games!!
I never expect people to fall over themselves to help me but if you are in a service business then you really need to get the basics right - even if it is a simple acknowledgment upon entering the store. It is amazing how hard this seems for people. I am a customer, not an intrusion. If I buy from you, you make money. If I enjoy the experience then I will tell others and then they may buy from you...and you make money... see how the cycle works!
So here are some basic steps:
1. Acknowledge the customer as they walk in...even if it is a "Hi, I'll be with you in a minute"
2. There is no need to crowd them but it is nice to be offered help
3. Take notice of what they are looking at - if it has some unique feature then let them know
4. Let them know if you have any sales or events planned in the future - they may come back
5. Thank them for coming in
6. SMILE!!!
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